Privacy Policy

When you reach out to OSIPOTO, you trust us with information that helps us assist you. This policy describes how the OSIPOTO brand (“OSIPOTO,” “we,” “our,” or “us”) handles personal information collected through www.osipoto.net and our customer service channels.

Our website and customer support services are intended for customers in the United States.

When you ask us for help

We collect the information you provide when you complete a customer request form, email us, or speak with our customer service team. This may include your name, email address, telephone number, the details of your request, and any documents or images you choose to share.

For product-related requests, you may also provide a product model, order reference, purchase receipt, or other information needed to understand and resolve the issue. If fulfilling your request requires a delivery, we may ask for a shipping address.

We use this information to review your request, contact you, provide assistance, and keep a record of how the matter was handled. Our follow-up communications relate to your request. We do not send marketing emails.

Please provide only information relevant to your request. Do not include payment card details, Social Security numbers, or other sensitive information in general inquiry forms or emails.

When you call customer service

Our customer service telephone system supports call recording. Calls may be recorded to document your request, review the assistance provided, and help resolve questions or disputes about the conversation.

A recording may contain your voice, your telephone number, and any personal information discussed during the call. Customer service notes and call details, such as the date, time, and duration, may also be retained.

Before recording begins, we will provide notice and obtain consent as required by applicable law. If you prefer not to be recorded, please contact us by email at Support@osipoto.net instead.

Access to recordings is limited to authorized personnel and service providers who need them for the purposes described in this policy.

When you browse our website

Our website uses Squarespace. Squarespace and related website services may collect technical information when you visit, including your IP address, browser and device information, pages viewed, referring website, and the time of your visit.

This information helps operate and protect the website. Depending on the website settings enabled, it may also help us understand visitor activity and improve the browsing experience.

Cookies and similar technologies may be used for essential website functions and, where enabled, analytics. You can manage cookies through your browser settings and any cookie preference controls available on our website. Some features may work differently if you block cookies.

For more information about our website provider, see Squarespace’s Privacy Policy.

[Before publication: identify any additional analytics, advertising, or embedded tools used on the site, and confirm the website’s response to browser Do Not Track signals.]

Shopping through other websites

The OSIPOTO website does not offer a shopping cart, accept payments, or complete purchases.

Product links may take you to Amazon or another third-party website. Information you provide on those websites is handled according to their own privacy policies. If you later contact OSIPOTO about a purchase, we use the information you provide to assist with your request.

Who may receive your information

We work with service providers that help us maintain the website, receive and store customer requests, manage email, and operate our telephone and recording systems. They may process personal information as needed to provide those services.

Where necessary to fulfill a request, relevant information may also be provided to a delivery or other fulfillment provider.

We may disclose information when required by law or when reasonably necessary to investigate fraud, address security issues, resolve disputes, or protect the rights and safety of our customers and business. Information may also be transferred as part of a merger, acquisition, or transfer of the business, subject to applicable legal requirements.

[Before publication: confirm whether website tracking or other arrangements involve selling personal information or sharing it for targeted advertising, and add any required disclosures and choices.]

Keeping and protecting your information

We retain customer request records for as long as reasonably necessary to provide assistance, handle related follow-up matters, resolve disputes, and meet applicable legal obligations.

Call recordings are retained only for as long as needed for the purposes described above, unless a longer period is required for a legal obligation or an ongoing dispute.

We consider the type and sensitivity of the information, the reason it was collected, and applicable legal requirements when determining retention periods. When information is no longer needed, we take steps to delete it or de-identify it, subject to routine backup retention.

We use reasonable safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure. No website, communications system, or storage method can be guaranteed completely secure.

Our team and service providers may process information outside the United States. Where required by applicable law, we apply appropriate safeguards to such processing and transfers.

Your choices

You decide what information to submit. If you do not provide information needed to handle a request, we may be unable to complete it.

To request access to, correction of, or deletion of your personal information, email Support@osipoto.net. Depending on applicable law, you may have additional rights concerning your information, including the right to obtain a copy or appeal a decision about a privacy request.

We may ask for information needed to verify your identity. We will respond in accordance with applicable law, including any permitted exceptions for information that must be retained.

Children’s information

Our website and customer service channels are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can investigate and take appropriate action.

Updates and contact details

We may revise this policy as our services or information practices change. The current version will appear on this page with an updated date. We will provide additional notice when required by law.

For privacy questions or requests, contact:

OSIPOTO
Email: Support@osipoto.net
Customer Service: +1 800-495-8619